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AI-Powered Helpdesk with Maria Inês: fast, smart, and centralized support

Centralize messages and returns from all your marketplaces and rely on Maria Inês, BIGhub’s digital assistant that suggests replies, analyzes data, and improves customer service in real time.

Meet Maria Inês

AI-Powered Helpdesk with Maria Inês: fast, smart, and centralized support

Centralize messages and returns from all your marketplaces and rely on Maria Inês, BIGhub’s digital assistant that suggests replies, analyzes data, and improves customer service in real time.

Meet Maria Inês

Faster and smarter customer support

Managing customer service across multiple marketplaces requires speed and consistency.

The BIGhub Helpdesk centralizes all messages in one panel, while Maria Inês acts as a digital assistant, suggesting replies, detecting patterns, and generating automatic insights.

The result: more efficient support, higher customer satisfaction, and reduced workload for your team.

How the AI Helpdesk works

Connect your marketplaces to the BIGhub Helpdesk.
Receive all messages in a single panel, organized by channel and customer.
Maria Inês analyzes context and suggests automated or customized response templates.
Track performance metrics and continuously improve your support.
See Maria Inês in action

Meet Maria Inês — BIGhub’s Intelligent Assistant

Real-time pricing and catalog recommendations

Suggests adjustments based on competition, demand, and profit margins.

Automatic reports and performance alerts

Delivers instant insights into risks and opportunities.

Helpdesk assistance

Suggests customer replies for faster, more consistent communication.

Native BIGhub integration

Acts as a co-pilot across all modules — Price Manager, Comparator, Catalog, and Helpdesk.

How Maria Inês works day by day

  • Continuously analyzes sales, pricing, and catalog data.
  • Suggests strategic adjustments for pricing, campaigns, and content.
  • Generates automatic reports and sends performance alerts.
  • Supports your Helpdesk with fast, consistent, and personalized replies.

Results

Reduced response time.

Higher customer satisfaction.

More consistent, data-driven operations.

FAQ

Maria Inês can suggest or send predefined responses automatically, based on your team’s configured rules.

Yes — but with the AI assistant, support becomes faster, smarter, and more predictable.

Yes. The assistant continuously analyzes your message history and adjusts suggestions according to context.

Yes. Maria Inês acts as a co-pilot across all modules to ensure consistent operations.

Yes. The Helpdesk integrates with Amazon, Fnac, Cdiscount, eBay, and other European platforms.

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