Reduce incidences and centralize customer service for all marketplaces in one place

Answer customers from Amazon, eBay, Fnac, Worten, and many more within a single system.

Reduce incidences and centralize customer service for all marketplaces in one place

Answer customers from Amazon, eBay, Fnac, Worten, and many more within a single system.

Unified and Complete Helpdesk

How the Helpdesk works

Connect your marketplaces to the Helpdesk.

Choose between managing support yourself or 100% management done by BIGhub.

All messages arrive in a single panel.

Use templates or automatic responses.

Resolve requests with greater speed and traceability.

FAQ

What are the support channels and hours?

WhatsApp, email, and internal panel, with service available Monday to Friday from 9 am to 6 pm.

How do I open a ticket and track the status?

Directly in the BIGhub panel → Support Center.

What is the SLA by priority?

High priority: up to 4 business hours. Medium priority: up to 12 business hours. Low priority: up to 24 business hours.

Simplify your customer service with the Unified Helpdesk.